Rheolwr Gweithrediadau Glanhau
Cyfle Cyfartal
Mae Trafnidiaeth Cymru (TrC) yn gyflogwr Cyfle Cyfartal, mae hyn yn golygu y dylai pob un cymwys gael cyfle cyfartal i gael swydd a dyrchafiad ar sail ei allu, ei gymwysterau a’i addasrwydd ar gyfer y gwaith. Mae hyn yn golygu na ddylai unrhyw ymgeisydd na gweithiwr gael ei drin yn llai ffafriol ar sail: hil; lliw; rhyw; cyfeiriadedd rhywiol; oedran; statws priodasol, anabledd; crefydd; cyfrifoldebau teuluol/domestig a phatrymau gwaith, ee rhan-amser. Ni ddylid ychwaith roi unrhyw unigolyn dan anfantais oherwydd amodau neu ofynion, na ellir eu cyfiawnhau.
Cyflwyniad
Cyfle gwych i ymuno â yn ystod ei drawsnewidiad cyffrous gan y bydd y Rheolwr Gweithrediadau yn cyflawni darpariaeth glanhau ar drenau ar gyfer Trafnidiaeth Cymru (TrC) drwy oruchwylio gweithrediadau glanhau’n effeithiol ar draws gwasanaeth rheilffyrdd Cymru a’r Gororau, gan gynnwys Metro De Cymru, a gwasanaethau Metro eraill dros amser.
Cyfrifoldebau’r swydd
Byddwch yn gyfrifol am gyflawni darpariaeth glanhau TrC drwy reoli tîm o Reolwyr Ardal a goruchwylio’r gwaith i sicrhau bod TrC yn darparu gwasanaeth teithio glân a diogel i’w deithwyr.
Byddwch yn rheoli’r gwaith Elw a Cholled gweithredol ar gyfer y ddarpariaeth lanhau drwy bennu a chytuno ar gyllideb a gweithio gyda’r Partner Busnes Cyllid i sicrhau bod TrC yn cyflawni ei ddarpariaeth glanhau yn unol â chost, ansawdd a gwerth am arian.
Bydd gennych hefyd gyfrifoldeb cyffredinol dros gyflawni Dangosyddion Perfformiad Allweddol Darparu Gwasanaeth drwy fodloni’r metrigau perfformiad sy’n cael eu cyfleu drwy Fodlonrwydd Cwsmeriaid, Cwsmeriaid Cudd, Cwynion Cwsmeriaid a’r Cyfryngau Cymdeithasol i sicrhau bod TrC yn cynnig y gwasanaeth gorau yn seiliedig ar adborth ei gwsmeriaid.
Am bwy rydyn ni’n chwilio
Rydyn ni’n chwilio am Reolwr Gweithrediadau sefydledig sy’n gallu defnyddio ei brofiad yn y sector glanhau a hylendid i arwain ein darpariaeth weithredol fawr.
Bydd angen y canlynol arnoch:
Pwy ydyn ni
Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.
Sgiliau Cymraeg
Mae’r gallu i siarad Cymraeg yn ddymunol ond nid yw’n hanfodol ar gyfer y swydd hon.
Cleaning Operations Manager
Equal Opportunities
Transport for Wales (TfW) is an Equal Opportunities Employer, this means that all eligible people should have equality of opportunity for employment and advancement on the basis of their ability, qualifications and suitability for work. This means that no job candidate or employee should receive less favourable treatment on the grounds of: race; colour; sex; sexual orientation; age; marital status; disability; religion; or family/domestic responsibilities and working patterns e.g. part-time. Nor should any individual be disadvantaged by conditions or requirements, which cannot be shown to be justifiable.
Introduction
A fantastic opportunity to join TfW during it's exciting transformation as the Cleaning Operations Manager will operationally deliver on-board cleaning provision for Transport for Wales (TfW) by effectively overseeing cleaning operations across the Wales & Borders rail service, including the South Wales Metro, and other Metro services over time.
Role responsibilities
You’ll be responsible for the delivery of TfW’s cleaning provision by managing a team of Area Managers and having oversight of the operation to ensure TfW provides its passengers with a clean and safe travel service.
You'll manage the operational P&L for the cleaning provision by setting and agreeing a budget and working with the Finance Business Partner to ensure TfW deliver its cleaning provision to cost, quality and value for money.
You'll also have overall responsibility for achievement of Service Delivery KPIs by meeting the performance metrics conveyed through Customer Satisfaction, Mystery Shopping, Customer Complaints, Social Media to ensure provides a best in class service based on the feedback of its customers.
Who we’re looking for
We’re looking for an established Operations Manager who can leverage their experience in the cleaning and hygiene sector to lead our large operational provision.
You’ll need to have:
Who we are
Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.
Welsh Language Skills
The ability to speak Welsh would be a plus but is not essential for this role.