Swyddog Gweini y Gwasanaeth Premier (Caergybi)
Cyflwyniad
Cyfle gwych i ymuno â Trafnidiaeth Cymru (TrC) ar ein Gwasanaeth ‘Gerald’ enwog a blaenllaw fel Swyddog Gweini y Gwasanaeth Premier, i weithio’n annibynnol ac fel rhan o dîm i ddarparu bwyd o safon eithriadol o uchel i deithwyr dosbarth busnes yn eu sedd ac wrth y cownter bwffe.
Cyfrifoldebau’r swydd
Byddwch yn darparu gwasanaeth gweini i’r teithwyr dosbarth cyntaf, gan gynnig gwasanaeth proffesiynol a chwrtais i deithwyr TrC. Gwneud yn siwr bod y gwasanaeth a’r gofal a roddir i gwsmeriaid yn cyrraedd safon eithriadol o uchel o ddydd i ddydd.
Bydd angen i chi fod yn broffesiynol, yn daclus a chynnal brand Trafnidiaeth Cymru drwy wisgo’r gwisg gywir bob amser er mwyn cadw hylendid personol a bod yn hynod drwsiadus.
Byddwch yn gyfrifol am gynnig amrywiaeth eang o nwyddau sydd ar gael i’n cwsmeriaid drwy gadw cofnod cywir o’r holl stoc, gan roi gwybod am unrhyw ddiffygion a gweithio gyda’r troli pan fydd angen er mwyn darparu gwasanaeth cyson.
Am bwy rydyn ni’n chwilio
Rydyn ni’n chwilio am weithiwr proffesiynol sy’n brofiadol yn y maes gwasanaeth cwsmeriaid ac sy’n gallu defnyddio ei sgiliau darparu gwasanaeth arbennig i’n helpu ni i gynnal parch ac enw da’r Gwasanaeth Gerald.
Bydd angen y canlynol arnoch:
Byddai’r canlynol o fudd hefyd:
Pwy ydyn ni
Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.
Sgiliau Iaith Gymraeg
Mae’r gallu i siarad Cymraeg yn ddymunol ond nid yw’n hanfodol ar gyfer y swydd hon.
Gwneud cais
Premier Service Host (Holyhead)
Introduction
An amazing opportunity to join Transport for Wales (TfW) on our famous 1st class Gerald Service as a Premier Host to work independently and as part of a team to deliver an exceptionally high standard of at seat and buffet counter food to business class passengers.
Role responsibilities
You’ll be providing a waiter/waitress service to the first-class passengers offering professionally and courteously service to passengers that travel on TfW. To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day to day basis.
You'll need to be presentable, professional and on-brand with TfW by wearing the correct uniform at all time to maintain personal hygiene and immaculate presentation.
You'll also be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering.
Who we’re looking for
We’re looking for an experienced customer service professional who can use their skills of providing an outstanding service to help us maintain the Gerald Service's high esteem and reputation.
You’ll need to have:
It would be beneficial if you also had:
Who we are
Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.
Welsh Language Skills
The ability to speak Welsh would be a plus but not essential for this role.
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